Monthly Archives: August 2007

Damnit, Amy!! Get well, girl.

Well, Amy Winehouse just keeps on spiraling downward… Not only has she now canceled her MTV VMA’s performance, but she’s blown her U.S. calendar clean through 2008. Jesus Christ, girl. Go to rehab. You got 70 days now. Fuck.

From People.com:
“In a continued effort to support Amy Winehouse’s well being, in addition to the postponement of her U.S. tour, all other U.S. appearances have been canceled,” Universal Republic Records said in a statement.

The 23-year-old Winehouse – currently on vacation in St. Lucia with husband Blake Fielder-Civil – was hospitalized Aug. 8 and treated for exhaustion, the start of a roller coaster ride of canceled commitments and impassioned pleas from her parents and in-laws to stop taking drugs. All of her U.S. appearances have been postponed until 2008.

A (Mild) Tirade Against Blockbuster Online

Aka “I can’t believe that I actually expected a REAL resolution to my customer service inquiry.”

Below you’ll find the discussion thread that took place between myself and a customer service rep for Blockbuster Online as to why I’m receiving my DVD
selections in wht appears to be a random order. I’ve had the same 15 DVDs at the top of my queue for at least a month, yet I keep receiving DVDs further down in my list because the ones I want are somehow constantly unavailable. I’d hoped to hear that perhaps there’s a DVD shortage, or one of the Blockbuster warehouses burned to the ground, or even some explanation or consolation for my not receiving the DVD titles I’m actually interested in at the time. Unfortunately, I got the answer I should’ve expected– a generic explanation of availability that I’d already found on the site. I’m a step away from switching to Netflix. Thoughts?

I’ll even show you the top of my queue so you can provide relevant insight. The titles don’t seem all that rare, special, or popular to me… but maybe I am out of touch. Please inform me! These are the top 15 titles currently in my queue (click for larger image):

P.S. I just received a link for a customer satisfaction survey. Not sure how much it will help, but I did complete the survey, and I was able to express my lack of satisfaction with the answer I received.

Subject: DVD availability

Customer (Lauren) 08/23/2007 09:40 AM
I’ve enjoyed Blockbuster Online/All Access for some time now, and it’s only recently that I’ve considered changing to an alternative online DVD service. The movies in the top 15 or so of my queue seem to be consistently unavailable, and I never quite know which DVD will ship next. I started one season of a TV series, only to realize that I won’t be able to resume watching until the next DVD ships after an indeterminate wait. A friend who has Netflix is able to order all of the DVDs in the top 15 of my queue without a wait. Within the past couple weeks, my friend has added and received the same DVDs that I have been waiting on for some time.

I’m growing concerned, as this problem seems to be getting more serious, at least for the DVD titles that I wish to watch. Should I reorganize my queue knowing that I’ll probably not get the movies at the top of my queue first? I’ve loved my Blockbuster Online/All Access service, but the ability to trade in DVDs at the store is becoming less appealing as the DVDs I actually WANT to watch are increasingly and annoyingly unavailable, at least without a significant delay.

Could you help me to understand what is happening? As I’ve said, I really like my service, but I will switch to Netflix if that means getting the movies I want to watch IN THE ORDER I wish to watch them.

Regards,

Lauren

Response (Jonathan, Blockbuster Online Customer Care) 08/23/2007 11:01 AM
Hello Lauren,

Thanks for contacting BLOCKBUSTER Online Customer Care.

I’m sorry to hear we haven’t shipped the DVD you’ve requested. Whenever a rental slot is open, we review the first listing in your queue to determine whether or not it can be shipped from your closest distribution center. If the movie is not available at this center, the system automatically searches for it at other shipping centers that are a bit farther away. If your top queue selections fall outside of an acceptable shipping window, we will send another DVD that falls lower in the queue but will arrive faster. This process helps you receive more titles each month which gives you the most for your money, and helps reduce or eliminate any service delays. Please let me know if there’s anything else I can do for you.

Always here to help,

Jonathan
Customer Care Associate
BLOCKBUSTER Online

Thanks, Amy!

I was worried as shit that she’d be too fucked up to make Lollapalooza (which was completely bad ass), but my girl Amy Winehouse held strong… well, until a few days later. She performed pretty damn well, considering the cocktail she’d probably mixed in her gastrointestinal track… Oops, I meant, given her state of exhaustion. Sucks for all the folks who were expecting to see her in August, but hopefully she’ll gain some weight so she can handle the drugs 😉 Oh, or she could get clean, but… well, she’s already spoken (sang) for herself on that topic. Whatever do I mean? The poor drunk is just tired! Oh, how I love you, Amy…

From People.com:
http://www.people.com/people/article/0,,20052078,00.html
Amy Winehouse Cancels All Her August Commitments

“Amy Winehouse is putting all her touring commitments for this month on hold until further notice in order to address her health issues,” representative Tracey Miller tells PEOPLE.

The rep also refuted reports that Winehouse was or is in rehab. The singer’s U.S. tour and performance at the MTV Video Music Awards, both slated for September, are still happening, she said.
On Aug. 8, Miller told PEOPLE, “Amy was admitted to London’s University College London Hospital for exhaustion, treated and released just this afternoon. The doctor said she was suffering from severe exhaustion, and she was told to rest.”